Battling Browsers: It’s Getting Personal Between Google and Bing

Every now and again, you might notice that two competing marketers are duking it out in the marketplace in the battle for top of mind among consumers or business prospects.  In our business, this phenomenon has been given the populist term “cola wars” in reference to Coke and Pepsi’s long-standing barrage of Hatfield/McCoy eruptions on the television airwaves,  likely touched off by the “take the Pepsi challenge” campaign from the mid 1970’s. In some cases, (like political advertising,) competitive advertising gets downright ugly – strong marketing ideas are replaced with unfounded attacks or gross exaggerations of the competitor’s position. But in other cases, the battle for supremacy can lead to something refreshingly interesting:  really great work.

Such is the case with the recent browser wars between Google and Bing.  Both have rolled out some new features, (see PC World’s comparison here,) and Bing is actually gaining market share on Google at a modestly increasing pace.  All Things Digital’s Kara Swisher commented on this in a recent post.   Interesting similarity between the Google/Bing and Coke/Pepsi battles:  Bing has roughly ¼ the market share that Google enjoys; between them, they occupy the #1 and #2 spot in the market; and like Coke, Google was first to market.

Despite the numbers telling a very clear story, both the Goliath and the David in this scenario are compelled to articulate their positions.  And their recent work really shines for a number of reasons.  Let’s look a spot from each marketer:

Bing

Google

As you can see, both marketers have employed roughly the same strategy:  “humanize search.”  And in both cases, they have managed to do that very well. But there’s something interesting at work here that needs to be noticed: neither of these spots is trying to do anything overly persuasive.  Rather, the thesis seems to be “you’re going to search anyway, so you might as well use our browser.”

Google’s spot touts Chrome’s ability to integrate Google’s robust technology set:  mail, doc and video sharing, translation, social integration, maps and more.  As the main character in this spot tries to win back his lost love, he has the benefit of a wide variety of tools at his disposal.  The Bing spot focuses primarily on the social integration feature – the user in the spot is getting hotel and sightseeing recommendations from friends as he initiates his search of Hawaii – “try the spicy Poke!” becomes part of his search experience. (And then we see it come to life in the spot as the main character’s mouth is set on fire.)

As I’ve written in an earlier post here on Marketing Thingy, “Community” is ultimately the holy grail for brands.  So it makes sense that search engines should integrate the social experience into searching for information.  After all, while we have all come to trust Big Brother’s algorithms, we’ll always put more weight on the opinions of our friends and colleagues.  When you get them both, you’re pretty much rolling in tall cotton.

So each spot does a fine job of communicating both features and benefits.  Google’s feature set leads to a richer searching experience because it allows you to communicate your thoughts and feelings most completely.  Bing’s core feature of integrating search with social allows you to have a richer searching experience because of the value of your social network’s opinions.  Both are pretty strong positions.

If we’re scoring, I give the edge to the Bing spot.  It’s more efficient:  it does in 60 seconds what takes Google a minute and a half.  It’s more cinematic:  you have to read your way through most of the Google Spot.  And there’s an unexpected twist :  the innocent search for things to do in Hawaii turns into a life change as the last scene is our protagonist “searching” for a job in Hawaii while checking out a 2 bedroom ocean-view rental.

Both spots are equally smart and sensitive.  Both spots accomplish the strategic objective of humanizing search.  Both spots are a very strong reflection of the creative teams that worked on them – it’s hard to put a human touch on a largely unemotional information exchange experience.  Both spots create a compelling narrative of where search can take you.  And they accomplish the unenviable task of convincing you that if your friends are coming along for the ride, then those searches can take you around the world or back to the center of it. Bravo browser wars!

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2 thoughts on “Battling Browsers: It’s Getting Personal Between Google and Bing

  1. David Adelman June 13, 2012 / 1:11 am

    I think the point you make about humanizing and emotionalizing (I just made that word up) an algorithm is brilliant. It’s proof positive that ANY brand/technology/commodity can find a way to appeal to people on an emotional level.

    I will say that the first time I saw the Google spot was here, yet I see the Bing spot on TV all the time. Must be a story there…

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