Facebook’s Meta transition. A mashup that proves hardware is the new tech.

Late last month, noted CEO Mark Zuckerberg announced that Facebook is changing its name to Meta, and changing its official stock ticker from FB to MVRS.  The name Meta is a shorthand for the metaverse, which is itself shorthand for an almost fully immersed online world, where people can play, work, and gather in groups in the virtual sense. Zuckerberg is betting big on building it, even though it’s been tried before. (More on that in a bit.)

That this massive shift away from one of the world’s most recognizable brand names comes amid a slew of scandals is indeed curious.  But let’s leave all the political soundbites and sexy headlines aside for the moment.  This is not about the Facebook Papers, nor about Russian disinformation, nor about Cambridge Analytica, or data collection, or facial recognition…man, they do have a lot of shit swirling around the campus out there, don’t they?

Nah, this smells like a big bet hardware play, plain and simple.

This whole Meta rename is nothing more than a cosmetic corporate restructuring that will now control Facebook and its other well-known brands, including Instagram, WhatsApp, Messenger and Oculus.  A lot like when Google changed their name to Alphabet, and rolled up all their brands, including Google itself, under the holding company.  (PS – only investors care about this stuff, and THEY still call it Google. And the stock ticker for the company known as Alphabet is…GOOGL.)

So why isn’t Zuckerberg saying that?

I have an idea. Maybe it’s because the metaverse isn’t a great idea.  Or, rather, maybe it isn’t a great idea to shelter it under the enormous loads of cash that the artist formerly known as Facebook has at its disposal.  It’s been widely reported that the year one budget is over $10 billion, and that 10,000 people, mostly in hardware, will be recruited to make it go.

When any entrepreneur wants to launch a new idea, especially a broad and ambitious one like the metaverse Zuckerberg envisions, it’s good practice to prove it can actually accomplish something on its own merits.  It’s a good practice to seek capital from investors and show milestones that prove the concept.  In the absence of that kind of oversight and objective grownups in the room that business incubator model provides, it’s just another lavish vanity project.  The Metaverse is to Zuckerberg what space is to Bezos, Musk and Branson: a vast unknown that he hopes to monetize.

And let’s remember two important things about Meta’s metaverse:
First, the road to the metaverse was paved by Second Life way back in 2003, a full year before Mark Zuckerberg’s “hot or not” turned into “thefacebook.” It is a metaverse full of avatars and provides an almost identical experience to what Zuckerberg envisions: an interesting alternative online environment, where you can have virtual meetings and other whatnots.  (Kinda mostly trying to ply a virtual shopping mall, though.)

Second, and far more interesting: Meta’s virtual world will require, not suggest, that you purchase some very real and very significant pieces of hardware to access it. Oculus VR goggles are currently retailing at around $300, and may not have the full range of capabilities to access what will eventually become the Meta metaverse. It’s a long way to go to sell a bunch of accessories, but it sure sounds like a hot hardware play, doesn’t it? Build the metaverse, get a lot of good press, then tell those who can afford it that the only way to get on board is to buy some rechargeable VR binoculars, now available in six avatar-worthy colors!  All of this is coming right on the heels of Facebook (can we still call it that?) inking a deal with Ray-Ban to sell some fancy Smart Wayfarers that take photographs and play tunes, also for about $300.

If I didn’t know better, I’d swear Zuckerberg was trying to emulate Steve Jobs in some way. After all, Apple’s most successful product was/is the iPhone, not the Macintosh, its former flagship. It required the purchase of a significant piece of hardware. It was an ambitious project and came decades after the company launched. And Jobs didn’t just have the phone developed with a base OS and software.  He outsourced the smartphone “experience” to third party developers via the app ecosystem so every user could customize their device to their liking and have a uniquely personal interaction with it. It’s what ignited the phone’s insanely fast global adoption, and may be a route that Zuckerberg is similarly exploring.  The metaverse will require the purchase of significant hardware.  It, too, is an ambitious project that will launch decades after the Facebook flagship. Let’s all pay attention over the next couple of years and take notice when third-party developers – under a watchful eye and strict guidelines, of course – are invited to curate and broaden the metaverse experience in various ways, like shopping, gaming, utilities, fitness, and others.

Other tech CEOs have also profited marvelously in various ways on and off the Internet, and have pivoted to hardware in the process. Brin and Page monetized consumer intent with paid search advertising. Then they sold us Pixel phones and Google Home and acquired Nest for broader reach with devices. (And they’re betting big on Waymo.) Musk made his money online with PayPal when it sold to EBay, then monetized major hardware with Tesla electric cars. Bezos is a retailer and monetizes markup. He also likes hardware – Kindle and Echo both do just fine, thank you very much. With Meta, Zuckerberg seeks to do all of the above, just in the opposite order. He’ll first sell hardware to access the metaverse. Then he’ll sell advertising (likely highly contextualized) with a new model that combines search history, affinity, and basic demographics to a mostly Gen Z audience. He’ll build in some exchange system (maybe crypto-based) in the metaverse that costs real offline dollars. And he’ll most definitely build some kind of online shopping component.

So…what color would you prefer for your new goggles?

Saving Face(book): three lessons from the Cambridge Analytica scandal

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The recent news that’s still in the news about the Cambridge Analytica scandal on the Facebook platform is making the rounds in marketing circles, and for very good reason. In many ways, and across virtually every category, calls will be made for heads in data and analytics departments nationwide, just as they were (initially) for the head of Mark Zuckerberg. “How could this happen?” the world seemed to ask. More accurately, the throngs pleaded, “how could YOU LET this happen?”

The harsh – and probably less titillating – reality, however, is that neither Zuckerberg nor Facebook are culpable of even a misdemeanor as far as this story goes. The folks at Cambridge were undertaking some very underhanded activities, and OF COURSE they did it out of sight of Facebook’s developer guidelines.

A quick review of what transpired: Cambridge Analytica (through a developer company called GSR,) created and then convinced 270,000 people to download an app called “thisisyourdigitallife” where users shared profile data and answered questions about themselves in exchange for a payment. That part is totally legal and fine.

What’s not legal, and very much not fine, is that the app those users agreed to have access their post data was also accessing data of their extended networks through Facebook. Unknowingly, friends and associates of those initial 270,000 had their profile data accessed too, and without consent. Some estimates put the digital swipe at about 50 million profiles (about a 20X reach.) A new report issued last week, raises the estimate to 87 million.  The algorithm GSR built used that data to create (according to some reporting) 30 million unique “profiles” that then helped in the design of highly targeted political ads.

There are numerous ways to unpack this. But for the sake of the practitioner who may be leveraging data (that’s everyone,) or thinking about it, let’s look at the basic but extremely important lessons this offers us.

Lesson 1: It’s NOT Facebook’s fault.
Let’s leave Facebook out of it (mostly) in terms of blame. Facebook was neither complicit in nor aware of the underhanded swiping of data, or the duping of unwitting consumers to grab information. They have clear policies, and those were blatantly violated by a business on the prowl. [To be clear, “data-scraping” tactics were allowed at one point for academic purposes, but have since been altogether forbidden on the platform.]

Facebook has the odd misfortune of being the central place where two billion+ people go and share information. That Cambridge Analytica stole from them is the issue, but so many of the news stories were focused on the idea that people had their data stolen ON FACEBOOK. That’s not fair, and it’s certainly not indicative of the platform’s policies and guidelines regarding third party developers.

Even if (and this is fiction,) there were some way for Facebook to oversee or even closely monitor every interaction that every third party developer has with any user while on the platform, then said third party developer with dubious intentions would first write an evasive script to keep their real intentions hidden. That’s Hacker 101.

Lesson 2:  This doesn’t make ALL data collection “bad.”
One story, even an egregious one like this, is not indicative of an obvious trend or an impending sign of where the digital marketplace is headed. So let’s not jump to conclusions about the use or misuse of data in marketing. Although it seems like the reflexive idea du jour, now is not the time to “re-evaluate every data collection activity, provider, or service” and start lobbying to pull data – or at least data collection – out of marketing. Data makes life infinitely better for the majority of consumers, whether they are clear about how or not.

Virtually every advance in marketing (from a digital point of view,) has been made infinitely more appealing because of the use of broad arrays of interoperative data sets. From programmatic advertising and retargeting to contextualized offers and recommendations that are algorithmically derived, the average online consumer is treated to a platter of timely propositions that make sense based on their online behaviors.

This is also a good time to remind everyone that maybe seeing your face squished like a funhouse mirror isn’t worth compromising the last seven years of your profile data. And that when you see that “you are now leaving Facebook” warning, it’s because You. Are. Now. Leaving. Facebook.

Lesson 3: Make it a teaching moment.  Evaluate your partners today.
This is an excellent opportunity for careful evaluation and timely introspection. Let’s take a good hard look at ALL our partners, data collection, data storage, data transfer, database, or otherwise – and give them a thorough once-over. Make sure their collection methods are sound. Make sure their statistics are sound. Make sure their conclusions are rooted in strong discipline and rigor. Make sure they’re collecting information that YOUR BRAND can actually use for YOUR objectives. (Not using your customer data pool for information your partners can sell to, say, your competitors, eh?)

As a paying customer, you have the right to ask what sample sizes your data and/or research partners will tolerate before making general conclusions, and so on. This way, when someone calls you on a “you are the company you keep” claim, you can be assured of (and even write policy around) your vetting methods. And here’s a handy little secret: you can brag about it to your clients, too.

 

Actually, Twitter won the 2016 Election.

twitter_politicsI know what you’re thinking. How can Twitter win anything, with its paltry 317 million users and its lame sub-$15 stock price? Compared to the giants like Facebook (1.87 billion users,) WhatsApp (1 billion,) and WeChat (846 million,) you could fit Twitter in the garage of their respective CEOs’ second mansions. Heck, even Instagram – the Etch-a-Sketch of social media platforms – has 600 million users. (Source: statista.)

So on what metric, exactly, could Twitter be outperforming all these titans of social chatter?

In a word, politics.

Trump tweets. Pence tweets. Anthony Weiner tweeted his ass off (and other parts.) And the world reads Merkel tweets. And Putin tweets. And May Tweets. And the usually-epic JK Rowling tweets.

Politics has reinvigorated the in-the-moment DNA of Twitter in a way that perhaps no other sector could. And perhaps no other social media platform could so readily respond to the challenge.

Part of it is the “gotcha” nature of American politics in particular. We’re all taken back to hear one party or one candidate say something that’s very damning in nature, and then double-shocked to hear those words come back to bite them on the ass when someone digs out a tweet from six or twelve months ago. Consider this telling headline from Mashable about Mike Pence as a classic case in point: “This old Mike Pence tweet on Hillary Clinton emails is coming back to haunt him.”

In it, we learn that Vice President Mike Pence used his personal email address (yes, still using AOL,) for official business while governor of Indiana.

The facts are what they are, and I have no intention of arguing whether it’s better, worse, or same as when the former Secretary of State did the same thing. But what’s interesting is where the hearings are taking place: not on television. Not in newspapers. Not on Facebook.  But on Twitter.

Pence’s boss is no stranger to the daily-death-by-Twitter phenomenon. Trump’s tweets are so varied and so erratic that CNN has a live website tracking every one of his tweets.

And because he’s President, every tweet becomes part of the official record of his tenure. In case you’re scoring at home, they could become evidence of any number of things in the event of any criminal investigations that may arise. (And, you know, they may arise.)  And based on certain tweets regarding certain former US presidents conducting unauthorized wiretapping, investigations are already en route, and with a motorcade, to be sure.

No other social media platform, no matter how cool, or how many fun filters it offers, could offer such a perfect distribution channel for the gotcha fodder: nasty things said, declarative things said, and all that darn fact-checking.  Why is that?

A few possibilities include the content-capping.  140 characters are just enough to say something really pithy.  Or really dopey.  Also, the in-the-moment-ness of Twitter makes it a “now” social media platform, whereas Facebook or Pinterest, as examples, are excellent “linger with it later” platforms.  And of course, the fact that Tweets.  Stay.  Alive.  Forever.  (Sorry, Snapchat.)

You don’t need to go far to see how the Twitter-back-and-forth-and-back-again is playing out. But pay careful attention to how only one platform is invited into this A-list party, while all the others huddle outside trying to sweet-talk the bouncer with their pleas of “have you seen how many registered users I have?”

Facebook, please.

In marketing terms, Twitter has a highly defensible point of differentiation, and it should seriously consider exploiting it for its own gains. How that manifests is yet to be seen, but if I were the agency of record, I would seriously be trying to strike while the iron is hot and while 45 is tweeting away.

Wherefore art thou, Facebook?

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By now, you’ve heard of the terrorist bombing attack that took place at multiple locations in Brussels. Awful news. And awfully reminiscent of the news that came out of Paris back in November of 2015.

And when major news events like this happen, people around the world are saddened, or maddened, confused or conflicted. Or all of those things. We can’t quite comprehend these monstrosities, and we yield, typically, to our softer human nature to offer support.

In the modern world, social media provides a forum for us to do this and tell our friends and our networks how we feel. We can demonstrate, protest, or mourn in many digital forms.

Back in November, after the Paris attack, Facebook quickly offered an opportunity to all its billion plus users to show solidarity and support for the French by offering a profile picture overlay of the French flag. This was offered at the top of your news feed.  Your usual mug shot was now overlaid with the red, white and blue stripes of the French flag colors. And millions upon millions of people rushed to switch their pics. Of course, it doesn’t change the horror, but it certainly helps people to know that others around the world are standing with them – whether in prayer, or in purpose.

This was not the first time Facebook enabled such a broad-based community alignment. Several months earlier – in June 2015 – Facebook offered a “pride overlay” where you could have your profile picture draped in rainbow colors, following the Supreme Court’s decision to allow same-sex marriage in all 50 states. Here, it was a more exuberant mood, and Facebook enabled its community of users (especially here in the United States,) to show support for the landmark decision. (See below.)

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But, interestingly, Facebook has been conspicuously quiet following the Belgium attacks. There is no Facebook-offered profile pic overlay of the black, yellow and red bands of the Belgium flag. Why is this? Does Facebook hate Belgium? Does Facebook favor France over Belgium? Do Belgians matter less than Parisians or gay couples?

This seems odd, and ill-timed for Facebook to be so…selective. Surely, it’s not a DIFFICULT piece of code to offer the profile overlay. And surely, there’s no denying that the deaths of 31 innocent civilians and hundreds more injured don’t merit global support, especially since a terror group has already claimed responsibility.

It wouldn’t be an oddity if Facebook hadn’t done it – nearly immediately, I might add – for the two events I mentioned in June and November of 2015. Indeed, they have set a precedent for this kind of offering. And when they did those others, it was within the Facebook platform – you did NOT have to go to a third party to have it done. [An unofficial user-created page sprung up yesterday on Facebook called “Belgium Flag Overlay Tool.” ]

Why now, then – after something this important and impressive on a global scale – is Facebook so…absent? (And some may also argue, where was the overlay tool for Turkey, or for Mali?)

In my opinion, it’s sending a blurry signal. And blurry signals from a brand so ubiquitous and so central to so many people around the world are dangerous, if not deleterious, to the future of that brand.

Does Facebook hate Belgium?  Of course not.  But it kinda looks that way.  And in terms of brand image and management, that’s about all that matters.

[As a note of fact, if you do prefer to have your profile pic draped in the Belgian flag colors, you can visit the Rainbow Filter website, and choose from the preset “Belgium Filter.”]

The Curious Case of Apple and the FBI

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There’s a lot of talk going on right now in Silicon Valley about this case the FBI and Apple are grappling over: it’s an attempt to unlock the iPhone 5C of Syed Farook, the Pakistani-born terrorist who, along with his wife, killed 14 people in San Bernardino, California.

At the heart of the case is a request by the FBI, now filed into a court order, to impose upon Apple Computer to help the FBI unlock this device. As you know, iPhones can be locked with a numeric code, and after numerous attempts to unlock the device with the WRONG code, the software has a built-in “erase all” function. This is built into iOS, and it’s a protective device. The FBI is specifically requesting Apple to write NEW software that will override the built-in protections of iOS, so that the FBI can try 10 or 20 million different passcodes without erasing the contents of the device.

The first issue, of course, is how the FBI can’t figure out how to get into this device. You could probably throw a rock in Silicon Valley and find a dozen entry-level hackers that could circumvent the passcode to get into the device. How does the FBI not have 10 of these people on staff already?

Sure, the nature of this attack was awful, and would get even your garden-variety patriot up in arms about getting to the bottom of the crime, and especially finding out if anyone else was involved. It makes perfect sense, from an investigational perspective, to see what information that phone has on it.

However, I’m not sure that’s Apple’s responsibility. And as the Tim Cook-penned response indicated, it does set a dangerous precedent about privacy and the reach of government. He wrote:

“Opposing this order is not something we take lightly. We feel we must speak up in the face of what we see as an overreach by the U.S. government.

We are challenging the FBI’s demands with the deepest respect for American democracy and a love of our country. We believe it would be in the best interest of everyone to step back and consider the implications.”

But more than all that lofty ideology, this seems like a pretty cut-and-dry case of “it’s not our problem.”

In some sense, I think the FBI is confusing Apple with other tech giants like Google or Facebook. These companies DO have oodles of information about their users – usernames, passwords, location history and much more. But this is not the business Apple is in. Not by a long shot. They make their money on selling devices.

And that’s where I think this discussion hinges. All Apple did was sell a device to a consumer. What that consumer subsequently did with it is his business. Now, if that device was used in a horrible crime, (and that’s not a fact, but rather only an angle being pursued,) it certainly makes sense to see what information is on there. But how that is Apple’s responsibility seems, at the very least, confusing – if not downright dangerous.

From a brand perspective – this is a high-stakes game for Apple. If they capitulate (or are forced to,) then the risk of floodgates opening becomes a likely outcome – expect every country around the world (especially high-iPhone-penetrated countries like China and India,) to issue similar orders to the company.  And then expect similar orders to flood the executive offices of every technology company, social media company, e-commerce company and so on.

If Apple holds firm here, they could come off looking like heroes of privacy and vicars for establishing the boundaries between technology and civics. But at what cost? Is there a public backlash against the brand for “not cooperating in the war on terror?” Or is there a sentiment for honoring our rights to privacy that Apple would have stood steadfast to uphold?

This is dicey, indeed. And if I’m a brand manager for Apple, I would be constructing about 17 different contingency plans. Let’s stay tuned.