Marketing Thingy

Facebook’s Mobile Phone: Three Reasons to “Unlike”

Nader Ashway3 Comments
facebook-phone
Concept art courtesy of Gizmodo

Facebook is set to announce this Thursday the release of the Facebook Phone in partnership with HTC. According to the latest mobile report from The New York Times, the plans are to manufacture the first smartphone designed around the total social/sharing experience that Facebook enables. Maybe it’ll be called PhoneBook? Ugh.

On paper, it’s a really good idea. More than a billion people use Facebook on a regular basis to connect with friends, weigh in on political ideas, and just generally brag. And as it turns out, MOST of them are posting, liking and commenting from a mobile device.

However, this announcement is NOT on paper. It’s real. And on most levels, it’s kind of silly. Facebook has become one of the most visible, one of the most recognized, and one of the most important brands on the planet, (although, according to the stock price relative to the IPO, NOT one of the most valuable.)

And yet, with all the Stanford MBAs on staff in their marketing and operations departments, is there anyone there voicing an opinion that this is a thinly veiled brand extension that’s simply designed to appease shareholders with a strategy to create more revenue streams? Because, let’s face it folks, that’s what it is.

The subtext of the “exciting” and “new” direction for Facebook is to have another screen for advertising. Period. Facebook’s entire valuation was built – however hastily, however erred – on the idea that a billion+ eyeballs is a road paved with advertising gold. Add another screen, and you can charge another scale. The new rate card must be getting a design makeover just like the news feed.

But that road to gold, being paved this week with this mobile announcement, is pocked with obstacles. From a marketing perspective, these three obstacles indicate a likely FAIL and another rough year for Zuck & Co.

Obstacle #1: A partnership with a questionable partner.
Facebook is partnering with HTC, a manufacturer that, as of the end of 2012, has less than 5% of the total global smart phone market share. What’s worse, the HTC moniker is inextricably linked with another epic fail of corporate overreach, RIM, and the BlackBerry platform.

Why not partner with the #1 or #2 player? With the heft of Facebook, why not approach Samsung or Apple and design a custom “version” of their popular phones designed more smartly around the Facebook experience? The full version of Android (the HTC model is using a modified version of the system,) or iOS would provide more seamless integration into the consumer’s current mobile experience. Facebook is still acting like a startup strapped for cash, when it should be carrying itself with the mien that they ALREADY have a seat at the big boy table.

Obstacle #2: Consumer adoption.
Brand extensions are a dangerous proposition, even in the best-case scenarios. And in this case, (which is not the best case,) it’s super-duper dangerous. As it stands, the consumer already has the option to have a BETTER piece of hardware than HTC, (with S3 and the soon-to-be-the-most-popular-phone-on-the-planet S4 or any of Apple’s iPhones,) a BETTER piece of software via the Facebook app on either the Droid or iOS platform, and the chances are the consumer ALREADY owns a device she’s happy with.

So it’s highly unlikely that someone is going to rush out and buy an inferior piece of hardware, running an inferior operating system to run an OS that’s focused on a social network so they can take pictures and post status updates from their home screens. The rest of the world already does that with relative ease and great enthusiasm.

Obstacle #3: Increased operational workflow and costs.
As if Facebook doesn’t have enough going on internally, (acquisition plans, acquired partners spinning off, implementation of contextual advertising, implementation of graph search, etc.,) now they’ll have to add a bunch of new pieces. This might include a coding team to fix v.1 bugs, a customer service department devoted to mobile, internal teams to interface with HTC, a dev team to work on v.2 and beyond, marketing and advertising expenditures around the device, operations around packaging and distribution and on and on. Yeccchhh.

I’m no Stanford MBA, but when you have increased operational expenditures, increased marketing expenditures and are projecting – at best – to penetrate a 5% piece of the pie, chances are you’re going to have to dip into your pocket to support this new initiative with a boatload of short-term cash.

Zuck, here’s my advice. KILL this deal before it erodes the stock price and further erodes consumer perception about Facebook quickly becoming the “uncool” social platform.

Want some free ideas?

– Blame HTC as an unreliable partner.
– Cite your unusually high expectations for the platform as a reason to delay the rollout.
– Say you’re working on even bigger and better features and you think you’ll roll out by Christmas.

In the last year or so in Menlo Park, you’ve already misstepped with the privacy policy bungle, the pace of HTML 5 integration, un-hipping Instagram and more. Right now, you need some WINS. And acquiring Hot Studio last week is not what I mean.

Wanna have lunch?

This article first appeared on Technorati.

Creative in Common

Nader Ashway3 Comments

When you consume as much advertising as I do, you start to notice patterns, like when two (or more) advertisements have a very similar theme.  Sometimes it’s an executional element, like the type treatment in a print ad.  Sometimes it’s the music bed in a radio spot.  Jeez, you work in this business long enough, and you start to recognize the more popular commercial actors in one television spot after another!

But once in a while, you catch a glimpse of creative synchronicity – two marketers plying their latest models using extremely similar conventions.  I’ve recently noticed this with the latest spots for Microsoft Surface and a revised spot for Kit-Kat bars.

Two gigantic corporations.  Two very different products.  Two disparate categories.  Two different audiences.  Two different agencies producing the work.  So how did they arrive at virtually the same executional strategy for their recent ads?

First, let’s take a look.

SURFACE

—

KIT-KAT

As you can see, these ads both employ a very specific creative strategy:  the “way in” to each spot is to focus on the “click-click” sound produced by using/consuming the product and create a commercial around it.

They’re both very entertaining.  The Surface ad starts with a little curious “click.” And then it’s followed by another, then another, and soon, the entire world is dancing in a Bieber-video-bonanza of clicking craziness.

In the KitKat spot, (which is not new, but has recently resurfaced in a media schedule that includes NFL programs,) the “click-click” of breaking off the chocolate wafers is soon followed by the “crunch-crunch” of eating the yummy snacks, harmonized with a few “mmm’s” for good measure.

Similar executions:  lots of different people, enjoying the product.  And interestingly, these multiple enjoyment scenes are focused around a singular commonality:  the click-click, or crunch-crunch.

Now there’s good reason to focus on this as a creative strategy.  For Surface, the click-click is an indication of the product features:  a self-stand for the tablet and the main focus of the spot, the quick-quick and easy-peezy snap-on of the Surface Touch Cover, a quick-click add-on that allows you to type into your tablet using a standard keyboard layout.  (You should also know that the Surface Touch Cover is sold separately, for about $120, and does not come with your Surface.)

For Kit-Kat, the click-click, crunch-crunch is the sound of the consumption experience of the product.  Break the wafer off with a click, enjoy the textured wafer with a crunch.  All for less than a buck.

Technically, both spots work very well.  They’re entertaining.  They’re light.  And they create a meme (click or crunch) around which to recall the product into top-of-mind awareness.  So far, so good.

But if we’re really evaluating these commercials on their merits, then by far, Kit-Kat wins without a contest.  Sure, the Microsoft spot is cool.  It’s sexy.  It’s energetic.  It’s youthful.  There are back stories on the filming and development of each scene (seriously, even extended scenes of just the schoolgirls dance routine,)  and “making of” videos with director Jon Chu.

But from a brand perspective, Kit-Kat gets more mileage out of this creative convention in a simple 15-second spot than Microsoft does in a one-minute choreographic extravaganza.  Why?  Because the “click-click” used in the Surface spot is highlighting a product feature (that a separately-sold keyboard can click on the tablet for a different type of use,) that has to be dramatically overplayed with all the dancing, twirling, and whirling about.  Conversely, the Kit-Kat “click-click/crunch-crunch” is a feature that is simple and direct, but most importantly, tied directly to the enjoyment benefit:  if you like a crunchy treat, you’re there in a matter of seconds – no big production number necessary.

Creative can be clever.  It can be cool.  It can be quirky.  It can even have things in common with other commercials.  As long as it makes you remember, (really important, especially for brand advertising,) it can pretty much be whatever it wants for whatever product or service or category. But in this case, you can see that it’s far better (and by better, I mean effective,) if the creative convention used in the advertising is tied directly to the enjoyment of the product – the benefit – derived from engaging with the features, rather than just on the features themselves.

Don’t you just love advertising?

Samsung Galaxy S3 ads: a “touch” of tech FAIL

Nader Ashway1 Comment

I’ve been seeing these Samsung Galaxy SIII commercials for months now.  You know, the one where two people “touch” phones and magically share stuff, like playlists or videos?  The first spot (not included here,) made its debut just prior to the release of the iPhone 5, and poked some good fun at Apple and their devotees waiting on long lines for the next great phone offering.  Samsung apparently has gotten good feedback from these spots, and they’ve rushed out several more.

Take a look:

And while I think they’re very good commercials (they each create a moment of drama centered around the product – that’s always good in advertising,) I’m just not sure it’s very good technology.

Let’s get this straight.  We’ve packed supercomputer technology (no really, the average smartphone today has more actual digital technology in its main chip than NASA – all of it combined – had at its disposal to launch the Apollo rocket into space,) into a tiny wireless device that fits in your pocket and runs practically all day on one battery charge.  With a smartphone, you can send a message – text, photo, video – INSTANTLY to your cousin in Kuala Lumpur (doesn’t everyone have a cousin there?) by pressing a few buttons.  [And actually – unless your name is Blackberry – there are no buttons!  It’s just glass with pictures of buttons! ]  With a smartphone, you can download music from the ether, and then listen to it in a matter of seconds.   With a smartphone, you can play an interactive video game, along with three friends in three different cities, in real-time.  And with these cooky add-ons called apps, you can harness vast amounts of neatly packaged information about whether or not your plane is on time, the history of nearly everything, how your stocks are doing and your absolute place in the world through a global positioning satellite.

So with ALL THAT technology literally and figuratively at your fingertips, are we supposed to be impressed that you can “touch” phones and share information?  Is that really a big deal?  Let me make it easy for you:  no, it’s not a big deal at all.

In fact, it’s counterintuitive.  For more on that, see my earlier post on Intuitive Marketing.  Because the very essence of having a wireless device is to figuratively “connect” you to people who are NOT close to you.  This idea of having to be in the same physical space as someone to enjoy the fullness of the phone is downright dopey.  It’s cheap.  It’s a throwaway feature that somehow got left in, and now Samsung is spending tens of millions of dollars trying to convince us how cool it is.   It’s not cool to touch phones.  Actually, I think it’s a little weird.  What’s next?  The Samsung Galaxy S4, now with WIRES to connect to every phone together?

Look in your own smartphone right now.  I’ll wait.  Of all your contacts, how many of them are within one square mile of where you are?  Not many, right?

So let me be very clear here as to why this advertising is twisting my knickers.  Samsung is essentially taking the LEAST useful, least helpful feature of their product and making it the MAIN focus of their advertising.  It’s like BMW running a complete campaign for their latest luxury model and focusing on the idea that you can roll down the windows with this neat little bar that you can insert into the door and turn it over and over again until the window is down.  Sure, the car’s got power windows that let you do that with the touch of a button, but LOOK!  You can roll it down by hand if you want! Ugh.

Lesson for all marketers, big and small:  be proud of your products, and celebrate them and their features through advertising.  But go to the HIGHEST value of your product (not the most gimmick-ey,) and start there.  Don’t beat us over the head with something that’s really not that important, or even really that cool, and then try to convince your audience that it is.  That’s not just bad advertising.  It’s bad business.

This article first appeared on Technorati.

Is your marketing intuitive?

Nader Ashway2 Comments

Over the last year, I’ve become fascinated – okay, maybe even a little obsessed – with cognitive psychology.  As a result, some of the principles of understanding the mechanics of how the mind works have found their way into our agency’s plans and presentations.  What we’re trying to uncover are the automatic mechanisms of the mind, and how to appeal to those functions with specific marketing messages.

One way we’re doing that is by embracing what we call intuitive marketing.  There’s no set formula.  There’s no best practices guide.  And it’s even more complicated in that it’s different, not just for every category, but for every marketer.

What does it mean to be intuitive anyway?  To (over)simplify, the human brain has two basic types of reasoning functionality.  Some of those are complex, multi-step functions.  Like a difficult math problem, or recalling a song in your memory, with the guitar riff and the drum intro and the lyrics, and the harmonies, all at once.  The other kinds are automatic functions.  These are the immediate perceptions of facts and concepts that happen instantaneously, and that don’t require other thoughts or substantiations.  Like walking outside and recognizing that it’s cold.  Or even having an insight while someone is talking.  It’s not something you think about thinking about.  It’s just an immediate mental perception that typically happens in an instant.

And as marketers and the agencies that serve them, we’re all trying to simplify the choices for our customers.  To make it easy (even instantaneous) to CHOOSE US!

Sometimes, it’s the package design.  Sometimes, it’s the media choice.  It could even be the distribution channel.  But in any case, if your marketing doesn’t make contextual sense and simplify the cognitive conversation in some way, try thinking more intuitively. Here are a few cornerstone idea-starters:

Do (or be) the thing that makes the most sense and simplifies the engagement.
Did you ever notice how when you walk into a room, the light switch is almost always just inside the door opening, and at about chest height?  Or how the toilet paper is almost always within arm’s reach of the toilet itself?  Wouldn’t it be weird, and downright silly to have the light switch (or the toilet paper) across the room somewhere?  That would not only not make sense, but it would make your life – or at least that particular experience – harder in some way.

Apple revolutionized the mobile phone industry with their iPhone design through a number of powerful features.  Whether it was combining a phone with an email device and an internet device and a music player, or introducing the touch-screen features to a broad audience, they just made it EASIER to engage with your communications needs on one handsome mobile device.  Once it was introduced, it made every device that preceded it seem clunky, limited and insensible.

Anticipate the customer’s usage environment.
I was recently traveling on business, and stayed at the grandest ole’ resort in Nashville.  When I got in the shower, I noticed something really curious:  the mini shampoo bottles had twist-off caps.  Having already been soaked with water, it was nearly impossible to unscrew those things!  It was a good laugh, but it proved that they hadn’t really thought the usage scenario through quite completely.  A flip-top design would have been much more intuitive.

My colleague and partner and a fellow blogger, David Adelman, brought to my attention an especially curious case:  while riding the subway, he was reading the ads on the train car, and noticed that one of them featured a QR code.
On the subway.
Where there is no mobile service.

As far as intuitive goes, that’s an epic fail.

Don’t design features into your product or service that its consumers will never need.
My life as a frequent traveler is made more enjoyable by the fact that I love airplanes.  One of the reasons I love them is that they’re super streamlined in their design. Many people don’t even realize that airplanes are not outfitted to go in reverse.  It seems silly, but it’s true. EVERY facet of an airplane is built to optimize one thing:  going forward and fast.

The same is true of Instagram.  Many people don’t realize you can’t go to an “instagram.com” and upload photos.  (There are third party web access points, but that’s what happens when an ecosystem evolves around a successful platform.)  Instagram is wholly designed to enable a singular and contained experience:  point, shoot, edit, upload and tag all through your mobile device.

The best products and services are built the same way:  hyper-optimized to accomplish the simple tasks they’re built for.  Think Dyson vacuum cleaners.  Keurig single-cup coffee brewers. Staffing companies that focus on specific job titles. Tax attorneys.  Singular specialization can be intuitive.

Elevate the experience on a rational and emotional level.
Finally, think about all these cornerstones, and then take it to the next level.  That’s what the great marketers do.  BMW automobiles are designed to appeal to the driver in a specific way, and to the passengers in a different – but also specific – way.  The dashboard instruments that are critical to the driving experience are pitched in to the driver so he or she has an elevated driving experience.  Amazon.com built an algorithm that monitors your purchase behavior to make intuitive recommendations for future purchases.  Then it goes a step further to create bundle recommendations and even offer you the most optimized shipping choices.  That makes your shopping experience more than just a shopping experience.  It makes it an Amazon experience.

Start with these cornerstones and then go further to create the most intimate and rewarding experience for your customers.  If you do that, you don’t have to be too intuitive to know that success is right around the corner.